I attended this (months ago) because I felt that although I had my work life fairly sorted, my home life could use a hand. This was particularly so at the time as I was in the midst of moving and had had two holidays.
I thought it was an interesting event particularly to get a different perspective on the whole thing from Susie Kay who was speaking. She was also looking at it from a risk management and reputation management perspective.
She outlined her system which, to be honest, seemed overly complicated given that I was happy with how my current work system went and it was far too much for a home.
She advocated mind mapping which is so far from being me that I just ignored that. Most of her advice was fairly obvious but good as a reminder (e.g. to open, deal with and file or bin emails and post). She mentioned how hard it can be if someone is off sick or absent and they didn’t organise themselves properly as it means it is harder for others to take on the work. This lead to her suggesting formally writing procedures etc. I’m sure this is a great idea but where does anyone find the time to write up everything that they do?
She also suggested planning half an hour of spare time every day for the inevitable stuff that comes up which is probably one that I will implement.
She ran us through the quadrant thing of important, urgent, not and not and got us to allocate our tasks to the various corners. She also showed us what her day book looks like which was interesting but a bit wasteful on paper as she uses in a day what I do in a week. She has the left page divided into nine squares in which she makes notes during phone calls and similar and the right looks more or less like this:
Name Priority Time Who can help Deadline
I stole the idea of using the left hand page – I used to just leave it blank and now I write meeting notes on it which is great.
I guess although I didn’t really apply much of what she spoke about, it did make me think:
1. You should have a tidy desk to give a good impression
2. You can’t ‘manage’ time as there are only twenty four hours in a day
3. It is all about priorities
Now at the time, I didn’t think much of this but as I mulled over it, I realised that what I was doing and my priorities weren’t exactly lined up and that I was clearly spending more time on work and professional development than I should. This is something I’ve been working on over the months since this event and I feel like I’m much more balanced but there is still more to be done:
- Desk could be tidier (especially drawers)
- Need to try to put a deadline onto all work (at the moment I list & sometimes add a date in a box but not consistently)
- Need to really think about my goals
- Need to continue to implement the systems I’ve read about since this event.
Thanks for this Tina. I agree that it can be easy to fall into the trap of must do everything and be everywhere, however, something has to suffer. I'm rethinking my priorities at the moment too...
ReplyDeleteIt is a difficult one isn't it?
ReplyDeleteFor my part, I'm actually quite lazy so if I'm at home and I need to tidy the kitchen cupboards (as I currently do) I will sit there and complain about them being messy and worry about it but actually do nothing whereas it would take much less time to just clean the cupboards...
At least, I'm not like that at work or I'd have real problems!
Hi Tina! Not sure if I could apply mind-mapping to clean out my kitchen cupboards; I've previously used the technique for getting myself back on track when I've lost my way a bit!
ReplyDeleteI am all for procedures manuals though! They can be invaluable for any new tasks that come along, especially if they are likely to be repeated occassionally but not regularly, and if they are regular tasks that are undertaken by several people, to ensure some kind of consistency. Also good as training aids for new staff. The biggest problem I've always found is keeping them up-to-date!
Most of my notes from ad hoc chats are kept on scraps of recycled A5 paper, but I do have a special to do list sheet which I take to some meetings, just to make sure I record everything I need to do. I don't know if you can access this but it's here: http://cataloguers.wikispaces.com/file/view/Action+sheet+%26+to+do+list.doc/307072524/Action%20sheet%20%26%20to%20do%20list.doc
It's also important to remember that although there are a fixed 24 hours in a day, there are also a huge number of hours that are not within your control (in my case, I am timetabled to do enquiry desk sessions), so you can't possibly manage that time!
Good luck with the chartership! Lynne
Hi Lynne,
DeleteThat is very interesting. I do like having everything together though and if I used a list like that I'd be worried that I would lost the scraps of paper!
I think you're right and in an ideal world we would right down how to do everything but as there are so few of us, it isn't worth it in comparison to the amount of other stuff we have to do!
A very fair point re enquiry desks. We don't have one at all which means that people just email us at any time so we end up effectively constantly being on enquiry duty!